Problem Solving

What do I do if I think I have a problem?

  1. In the first instance always discuss the matter with the contractor that carried out the work.  You must give them a reasonable opportunity to identify the problem and make good if necessary.  It is our experience that the great majority of contractors will willingly work to resolving any possible issues with their work.
  2. Once agreement is reached as to the desired solution get both parties to confirm this in writing, recording the date and agreed outcomes.
  3. When the matter is resolved get both parties to confirm this, once more in writing to avoid any confusion.

For Association members

Members of our affiliated associations are required to adhere to our Code of Practice.

If at the completion of steps 1 & 2 above you still have concerns or you feel that the contractor has breached our code of practice; then for members of the Association you can either email or write outlining your concerns to the Association they belong to requesting advice and assistance.  Please be aware that there may be a charge for this service.  Refer to the Contact Page of this site for the regional addresses or web links of the Associations, many have forms you can download and complete at this time.

When doing this state specifically:

  • The nature of your concern.
  • The reasons you feel that the contractor has not met your expectations.
  • Provides copies of the original quotation and subsequent variations.
  • Any other matters specifically relating to the matter being raised.

What if my contractor is not a member of a Master Painters Association?

  1. Some of our Affiliate Associations provide assistance in this area, but please be aware it is not mandatory for them to do so.  Refer to the contacts page for details and enquire if they will assist.  If an Affiliate does provide this service it will more than likely involve a fee, this should be made clear to you prior to performing any service for you and is usually required prior to any inspection.
  2. Seek assistance from another industry related party or product supplier.
  3. Engage a mediator (this will likely incur a cost).
  4. Take the matter to the disputes tribunal if the material sum involved is within its preview.
  5. For larger problems civil proceedings may be the only solution.